Appointment canceled immediately after confirmation

Support › Appointment canceled immediately after confirmation

Liga asked 5 years ago

I have a problem that random appointments gets cancelled minute after the confirmation. I was trying to find out if it is realated to confirmation via received e-mail, is it confirmed via smartphone or computer or via the plug-in. None of this resolves the problem, but it still happens to some random appointments. I searched through previous topics and it seems that this problem exists, but I cannot see a solution.
I have the starter extension and it is synchronised to Google calendar. The cancellation problem is not related to somebody making changes in any of the calendars- it really happens automatically. What can be done? It is really frustrating!

6 Answers

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Nikola Loncar Staff answered 5 years ago

Hi Liga, can you please try next thing. For testing purpose remove cancel link from email templates. Looks like those are opened by mail server which triggers that action. Best regards, Nikola

oldnerd Staff replied 5 years ago

That is what we are seeing. Some corporate e-mail security systems activate every link in incoming e-mails in a sandbox environment. The same systems also keep unsubscribing people from our newsletter. We need an extra “are you sure? Click OK” step in cancellation.
That would also solve many accidental cancellations from people with smartphones swiping through e-mails that accidentally touch the (very long) cancel link.

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david_trainor Staff answered 5 years ago

I have the same problem, it only arose after connecting cron with system scheduler and then setting default location and service for back sync. Next thing I know, EA has emailed 32 clients (who booked before I connected cron with system scheduler) cancelling their appointments, and now everytime i confirm the appointment again, on next sync it emails them cancelling it. This is despite removing the default location and service, unchecking the email user box in Customise, and unchecking 'email notification' in edit appointment. So now I am stuck with a live booking system which shows available appointments which are not available, and cancels every booking that is made after 5 minutes. Please help urgently!

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david_trainor Staff answered 5 years ago

Hi Is it possible to get a response on this please? Thanks

Nikola Loncar Staff replied 5 years ago

You are saying that every appointment is canceled after 5 minutes? They are added to Google Calendar and then removed after next sync back?

Best regards,
Nikola

david_trainor Staff replied 5 years ago

Yes that’s correct

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david_trainor Staff answered 5 years ago

Hi Nikola Any suggestions? I desperately need to get the booking system running again, but I don't want to risk a repeat of the incident where every customer was sent a cancellation Regards Dave

Nikola Loncar Staff replied 5 years ago

Hi Dave, I will suggest that you turn on all logging levels and let it to collect some data. After that you can see how many events are added / removed during sync interval. After that some things can be more clear than now.

Best regards,
Nikola

david_trainor Staff replied 5 years ago

Hi Nikola

I’ve disabled the cron in System Scheduler and this seems to have fixed the problem. Obviously I can’t now back sync from calendar to EA, but this is better than the alternative. Shall I email the log files from before to you? I’d still like to be able to back sync in the future so I’m still interested in finding a proper fix for this.
Regards
Dave

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sudarshan_dharankar Staff answered 3 years ago

Hello David/Nikola, I have exactly the same issue right now. My confirmed entries are cancelled after 5 mins (probably the scheduled sync job with google calendar. We are going live with this on Monday and we need it urgently. Can you please help?

Nikola Loncar Staff replied 3 years ago

Hi, is this happening for all appointments?

Best regards,
Nikola

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davide_chiarello Staff answered 1 year ago

Same problem here: cancelled after 15-30 minutes. Serarching for a working workaround.