Bug with synchronization

Support › Bug with synchronization

Héctor asked 3 years ago

Hi, The synchronization between Google and the plugin is not working fine. What I change in the plugin is changed in Google Calendar. However, if I add an appointment in Google Calendar, the time slot is not booked in EasyAppointments. ¿Why is not bidirectional? This used to worked in the past. I checked the settings of Google Calendar, and the calendar is shared, so it should work. I also checked in the plugin in "Connect > Add Calendar" and I can see the calendars I have in Google, so it should work. Thank you. Hector

3 Answers

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Nikola Loncar Staff answered 3 years ago

Hi Hector, can you please do the following. Remove and add mappings to Google Calendar settings in Extension. Turn on logging all information and download that file. There you should see how many events were fetched from Google Calendar and how many are actually stored to EA. Best regards, Nikola

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rocio_gutierrez Staff answered 3 years ago

Hi Nikola, I do not understand the steps. When you say "Remove and add mappings to Google Calendar settings in Extension", ¿you mean that i should Remove the token of the client ID and client secret and afterwards authorize that token, from Easy Appointments > Connect? I don't know where can I turn on logging all information to download it. ¿You mean Easy Appointments > Connect > Log level (debut + info + error) and download sync log file? The google_sync.log seems to be empty. ¿Can I send you the log file by email so you can check it? Thank you! Best regards, Hector

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Nikola Loncar Staff answered 3 years ago

Hi Hector, there is settings called advance sync options at bottom of that settings page. I was thinking about those mappings. To remove them and add it again. Best regards, Nikola