notification of cancellation of appointment to worker not working

Support › notification of cancellation of appointment to worker not working
0 Vote Up Vote Down
waseem Staff asked 2 years ago
Hi, When an appointment is booked through frontend or backend a notification email generated to inform customer about booking, When we checked "Send email to worker" checkbox from setting this notification also sent to worker, but the issue is when an appointment is cancelled this is notified to customer perfectly by cancelled template but worker has same email notification that received on booking time
3 Answers
0 Vote Up Vote Down
Nikola Loncar Staff answered 2 years ago
Hi, can you please tell me what is the default status on appointment when it is created? Best regards, Nikola
waseem Staff replied 2 years ago

default status is “confirmed”

Nikola Loncar Staff replied 2 years ago

Ok thanks, will check.
Nikola

waseem Staff replied 2 years ago

any update about this issue

0 Vote Up Vote Down
waseem Staff answered 2 years ago
Hi Nikola any update about this???
0 Vote Up Vote Down
Nikola Loncar Staff answered 2 years ago

Hi, you are right. EDIT this is same ADMIN email. It is the same in both cases. Do you want to receive customers email?

Best regards,
Nikola

waseem Staff replied 2 years ago

Hello
I want cancelation email to worker after cancellation of appointment but now booking appointment notification is sent to worker after cancellation too.