The email notification is not sending to admin nor the user

Support › The email notification is not sending to admin nor the user

John Chege Staff asked 2 years ago

Hi. Once an appointment is made, no emails are being sent to the customer or to the admin. It was sending emails before but early this year it just stopped working all by itself. Please help

1 Answers

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Nikola Loncar Staff answered 2 years ago

Hi John, can you please check EA Admin part > Tools page if there are any error logs regarding email notifications? Best regards, Nikola

John Chege Staff replied 2 years ago

Hi Nikola. There are no error logs regarding email notifications. I have tested and still wont get any email notification to customer or admin. It was working but suddenly stopped working early January 2023. Please help resolve this problem

John Chege Staff replied 2 years ago

Hello. Please help me with this problem. You have not resolved it for me

Nikola Loncar Staff replied 2 years ago

Hi, can you please check for recorded logs for mail inside EA Settings > Tools page. There should be some message from mail app. EasyAppointments is relying on WP mail function, that’s connected to your hosting mail app or there is mail plugin that is responsible for sending emails.

Best regards,
Nikola