Google Calendar doesn’t sync back to EA

Support › Google Calendar doesn’t sync back to EA
2 Vote Up Vote Down
alex.seidanis Staff asked 2 years ago
Hello, the EA plugin & extension on teledermatology.gr seems to be syncing appointments TO Google Calendar but doesn't sync back FROM it. If I add an event on the GC, that doesn't block EA from booking appointments on that time span, as it should.
Note: the wp-cron.php is called by the server twice every hour. During my tests, I've been running it manually after every tweak, to no avail.
Here are some screenshots. I'd appreciate your assistance, please.
 https://prnt.sc/ORTZj3fDORUk
https://prnt.sc/BhMl6Q0HwqXT
https://prnt.sc/ZghCSW1Uq071
https://prnt.sc/w59WDW3jD6ed  
21 Answers
0 Vote Up Vote Down
Nikola Loncar Staff answered 2 years ago
Hi, can you please open Reports [OLD] page and fill those service/location/worker to check how many slots are there? By looking at screenshots sync cron looks like working fine so it must be due to settings. Best regards, Nikola
0 Vote Up Vote Down
alex.seidanis Staff answered 2 years ago

Here\'s a screenshot: https://prnt.sc/Wy_TP-kWECWs

The 18th and the 19th should be totally unavailable.

0 Vote Up Vote Down
Nikola Loncar Staff answered 2 years ago
Hi Alex, there is no synced events back on 18. Can you check appointments page for events in EA on that day? Best regards, Nikola
1 Vote Up Vote Down
alex.seidanis Staff answered 2 years ago
Nikola, the entire working day on the 18th and the 19th was set as "busy" in Google Calendar, so EA should "see" those days as unavailable and not allow any appointments to be booked. That's the whole point of this ticket; please see the screenshots I sent.
0 Vote Up Vote Down
alex.seidanis Staff answered 2 years ago
I'd really appreciate any assistance with this issue, please.
1 Vote Up Vote Down
cams Staff answered 2 years ago
Did you manage to fix the problem? I'm having the same issue since the last EA update, Looking forward for an answer Nikola, Thanks in advnace
0 Vote Up Vote Down
Charlotte Bax Staff answered 2 years ago
Am also waiting for this to work!
1 Vote Up Vote Down
cams Staff answered 2 years ago
Hello Nikola, please give us at least an answer if this issue is been considered for a fix It is very annoying to go to wordpress backend everytime i want to modify my agenda...   Thanks in advance
cams Staff replied 2 years ago

Meanwhile seems there is no other alternative to roll back to an older version

Charlotte Bax Staff replied 2 years ago

@cams Please share what version?

0 Vote Up Vote Down
alex.seidanis Staff answered 2 years ago
Nikola? Are you still alive?
0 Vote Up Vote Down
Nikola Loncar Staff answered 2 years ago
Hi Alex, yes sorry for waiting. I was not able to reproduce it locally. Can you please send me the log file from that EA Extension Google settings page? Best regards, Nikola
cams Staff replied 2 years ago

Mine only generates empty google_sync.log

0 Vote Up Vote Down
alex.seidanis Staff answered 1 year ago
It's 64MB, please provide an email address and I'll send it to you via wetransfer.
Nikola Loncar Staff replied 1 year ago

nikolanbg[at]gmail.com

0 Vote Up Vote Down
alex.seidanis Staff answered 1 year ago
It's been well over a month now and the author's responses are rare, hasty and inefficient. Nikola, I now require a full refund for at least the one installation that you failed to provide support for. I will never ever use this or any other plugin or piece of software of yours. Being busy and slow is understandable, but dude, you seriously make m think you're on my competitors' payroll. Shame. 
0 Vote Up Vote Down
Nikola Loncar Staff answered 1 year ago
Hi, sorry for waiting time :( but issue is that we still have a struggle with spamming bots on our servers. Posting random stuff that needs to be removed. Due to those posts real threads get moved a lot and it is hard to track everything. Best regards, Nikola
0 Vote Up Vote Down
cams Staff answered 1 year ago
@alex.seidanis Hey Alex, did you ever manage to solve this problem?
alex.seidanis Staff replied 1 year ago

Sadly, no.

0 Vote Up Vote Down
alex.seidanis Staff answered 1 year ago
Nikola, how about that refund?
0 Vote Up Vote Down
giuseppe_scopelliti Staff answered 1 year ago

hi, i have the same issue. in the last few weeks the gcalendar doesn't sync back. If I book an appointment manually on the calendar, the plugin doens't see it and leave the slot open to book for anyone on the website

alex.seidanis Staff replied 1 year ago

Don’t expect a solution from the author, he’s been ignoring me for 3+months.
Switch to Amelia, it works flawlessly.

giuseppe_scopelliti Staff replied 1 year ago

thx, i’ll check that

giuseppe_scopelliti Staff replied 1 year ago

i’m tring amelia, but i have the same issue.

alex.seidanis Staff replied 1 year ago

In that case, you probably have misconfigured the API on Google Cloud Console. You might want to revisit that.

0 Vote Up Vote Down
Charlotte Bax Staff answered 1 year ago
Nikola, can you please prioritize solving this particular issue?
0 Vote Up Vote Down
ernesto_parisii Staff answered 1 year ago
same issue here, has anybody got a solution for this? 
0 Vote Up Vote Down
Nikola Loncar Staff answered 1 year ago
Hi @ernesto, can you please provide more details?   Best regards, Nikola
0 Vote Up Vote Down
ernesto_parisii Staff answered 1 year ago
Yes. EA syncs form the plugin towards google calender but not backwards. In other words, whenever i create an Appointment on google calendrer which interferierest with one slot of a service. people can still book the same slot on EA...it was not like that before...   Or when i delete an appointment in Google Calender which was created n EA and synced to Google...it does not remove the booking in EA I can't tell you exactly since when this happens but there were no changes from my side.   any ideas? cheers ernesto
0 Vote Up Vote Down
Nikola Loncar Staff answered 1 year ago
@ernesto In order to have sync back you need to create advance sync option mappings. That means to connect each Google Calendar with exact EA service, location and worker. Also you need to have cron job active and running for WordPress.
cams Staff replied 1 year ago

Im getting this error:

Fatal error: Uncaught TypeError: implode(): Argument #2 ($array) must be of type ?array, string given in /home/u819262070/domains/lbahamondeconsulta.nl/public_html/wp-content/plugins/easy-appointments-connect/vendor/google/apiclient/src/Google/Http/REST.php:173
Stack trace:
#0 /home/u819262070/domains/lbahamondeconsulta.nl/public_html/wp-content/plugins/easy-appointments-connect/vendor/google/apiclient/src/Google/Http/REST.php(173): implode()
#1 /home/u819262070/domains/lbahamondeconsulta.nl/public_html/wp-content/plugins/easy-appointments-connect/vendor/google/apiclient/src/Google/Service/Resource.php(193): EACGoogle_Http_REST::createRequestUri()
#2 /home/u819262070/domains/lbahamondeconsulta.nl/public_html/wp-content/plugins/easy-appointments-connect/vendor/google/apiclient/src/Google/Service/Calendar.php(1634): EACGoogle_Service_Resource->call()
#3 /home/u819262070/domains/lbahamondeconsulta.nl/public_html/wp-content/plugins/easy-appointments-connect/src/google_event_helper.php(81): EACGoogle_Service_Calendar_Events_Resource->listEvents()
#4 /home/u819262070/domains/lbahamondeconsulta.nl/public_html/wp-content/plugins/easy-appointments-connect/src/cron/google_cron.php(47): EAC_Google_Event_Helper->get_events()
#5 /home/u819262070/domains/lbahamondeconsulta.nl/public_html/wp-content/plugins/easy-appointments-connect/src/google_logic.php(117): EACGoogleCron->pull_events()
#6 /home/u819262070/domains/lbahamondeconsulta.nl/public_html/wp-includes/class-wp-hook.php(324): EAC_Google_Logic->google_sync()
#7 /home/u819262070/domains/lbahamondeconsulta.nl/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#8 /home/u819262070/domains/lbahamondeconsulta.nl/public_html/wp-includes/plugin.php(565): WP_Hook->do_action()
#9 /home/u819262070/domains/lbahamondeconsulta.nl/public_html/wp-cron.php(191): do_action_ref_array()
#10 {main}
thrown in /home/u819262070/domains/lbahamondeconsulta.nl/public_html/wp-content/plugins/easy-appointments-connect/vendor/google/apiclient/src/Google/Http/REST.php on line 173