Appointments not getting created after server upgrade

Support › Appointments not getting created after server upgrade

saurabh_kumar Staff asked 8 months ago

Hi, our website is hosted with No Hassle, who recently upgraded the servers. Our website, Saurabh Cricket Coaching, has been migrated to host on a newer server. Since the upgrade, I am not able to create any appointments. No Hassle support mentioned they updated the credentials on the AMD file. However, the issue still persists, and when I create an appointment, it does not appear. So, I'm not sure if the appointment is even being created. Can you please take a look?

4 Answers

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Nikola Loncar Staff answered 8 months ago

Hi, can you please tell me exact issue. You can't where create appointment? You are using google calendar? Best regards, Nikola

saurabh_kumar Staff replied 8 months ago

No, I am using the appointments plugin and not able to create in the wordpress appointments interface.

Check screenshots and I have also uploaded a video.

https://drive.google.com/file/d/1p4jMzEA8aHoODjlooFj65unjUlMUDF4r/view?usp=drive_link

Nikola Loncar Staff replied 8 months ago

Can you please share the link to the EA form?

saurabh_kumar Staff replied 8 months ago

Video of the issue Link

<a href="https://drive.google.com/file/d/1p4jMzEA8aHoODjlooFj65unjUlMUDF4r/view?usp=drive_link" rel="nofollow">https://drive.google.com/file/d/1p4jMzEA8aHoODjlooFj65unjUlMUDF4r/view?usp=drive_link</a>

saurabh_kumar Staff replied 8 months ago

EA Form Link

<a href="https://saurabhcricketcoaching.com/wp-admin/admin.php?page=easy_app_top_level" rel="nofollow">https://saurabhcricketcoaching.com/wp-admin/admin.php?page=easy_app_top_level</a>

saurabh_kumar Staff replied 8 months ago

screenshots link

<a href="https://drive.google.com/file/d/1SUG89ijt5JfjL5ar1yEkEQ-XtVGknB-9/view?usp=drive_link" rel="nofollow">https://drive.google.com/file/d/1SUG89ijt5JfjL5ar1yEkEQ-XtVGknB-9/view?usp=drive_link</a>

<a href="https://drive.google.com/file/d/1m4O1AXeLgNlnzJ7ntz535pGMLTOZKPo4/view?usp=drive_link" rel="nofollow">https://drive.google.com/file/d/1m4O1AXeLgNlnzJ7ntz535pGMLTOZKPo4/view?usp=drive_link</a>

saurabh_kumar Staff replied 8 months ago

Its creating appointments now but it is not copying the customer data after save. Upon cloning it shows customer data but then disappears after save. Also, ID generated is #0. It seems its pointing to a new table or DB for creation. However, while retrieving it’s still showing records from old DB.

saurabh_kumar Staff replied 8 months ago

Hi @Nicola, any update please?

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saurabh_kumar Staff answered 8 months ago

Hi, did you take a look to the above responses?

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saurabh_kumar Staff answered 8 months ago

Hi @Nicola, Can you please take a look at this at your earliest. We are not able to book any appointments.

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Nikola Loncar Staff answered 8 months ago

Hi, I have send the request to see those google drive images? Maybe first option would be to disable and then to enable EasyAppointments from admin panel just to try fixing up database structure if there were something missing.

Best regards,
Nikola

saurabh_kumar Staff replied 8 months ago

Is EA appointments compatible with PHP 8 version ? Would it be easier for you to check what is missing in DB connection as I have no idea. I deactivated and activated the plugin and its still not working.

Nikola Loncar Staff replied 8 months ago

Do you have cpanel admin on your hosting?

Nikola Loncar Staff replied 8 months ago

Do you have cpanel admin on your hosting?