Not receiving email from easy-appointments.com

Support › Category: Questions › Not receiving email from easy-appointments.com

Nikola Loncar Staff asked 3 months ago

Hi,

there are still some propagation of settings for the new server and migration to .COM domain. Please be patient, should be all over soon.

Best regards,
Nikola

Nikola Loncar Staff replied 3 months ago

Also please check spam folder if you are trying to reset password etc.

5 Answers

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Nikola Loncar Staff answered 3 months ago

Things are getting better so there are less and less feedback that email are not going through.

Best regards,
Nikola

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nodc Staff answered 2 months ago

Hi Nikola, We are still encountering issues with confirmation email. I tried to send a test email with both buttons (normal and native) and it didn't work. And there are no error logs for the test emails. I tested a password reset via wordpress and I received an email so I know wordpress emails are reaching me. Could you help? Thanks! Error: Mail error You must provide at least one recipient email address. Log: {"wp_mail_failed":{"to":[""],"subject":"NODC Class Booking (Reference ID: 20497)","message":"<!DOCTYPE HTML>\n<html lang=\"en\">\n <head>\n <meta http-equiv=\"Content-Type\" content=\"text\/html;charset=UTF-8\">\n <\/head>\n <body>\n <div class=\"gs\">\n<div class=\"\">\n<div id=\":1wp\" class=\"ii gt\">\n<div id=\":1wo\" class=\"a3s aXjCH \">\n<div>\n<p>Hi ,<\/p>\n<p>Your class booking with the session details below has been cancelled. Please refer to group email or Facebook page for cancellation reason.\u00a0<\/p>\n<p>Date: 19 June 2024<\/p>\n<p>Time: 7:00 pm<\/p>\n<p>Class: Class 4 & above (Wednesday@7)<\/p>\n<p>Status: cancelled<\/p>\n<p>\u00a0<\/p>\n<p>If you have any questions, please call Jane Smith (0400 123 123). Thanks.\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>Regards,<br \/>Northern Obedience Dog Club<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n <\/body>\n<\/html>","headers":[],"attachments":[],"phpmailer_exception_code":2}}

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Nikola Loncar Staff answered 2 months ago

Hi thanks for pasting error message. From here field "to" is not set

"to":[""],

do you have any other plugin that manages email communication there? Did you enter email address when running those tests in Tools page?

Best regards,
Nikola

nodc Staff replied 2 months ago

Yes, I entered my email address when running the test from the Tools page. We don’t have any other plugin that manages email communication via the website. I’ve attached a couple of screenshots privately to you. I’m not sure why the to field is not set. The forms are filled with Email, and we have selected “send email to user” checkbox.

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Nikola Loncar Staff answered 2 months ago

Can you please also send me the screen shot of custom form field settings? Best regards, Nikola

nodc Staff replied 2 months ago

Hi Nikola, thanks for helping out! I sent it privately in this same thread. Let me know if I can provide more info.

nodc Staff replied 2 months ago

HI Nikola, I did another test email (the first button, not the native one) and it came through! And looks like a few of our club members have received emails as well. Hoping this is resolved and will let you know if otherwise. Thank you again for your support!

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Nikola Loncar Staff answered 2 months ago

Hi, thanks for the update. If that email passed means that your site is able to send emails. There are couple of things that can also effect, like being on some kind black list on recipient side. Please keep me updated if things change.

Best regards,
Nikola