Duplicate booking warning not showing

Support › Duplicate booking warning not showing

j.c._de_vlaming Staff asked 6 years ago

Hey, I noticed that eventhough I enabled the double booking warning (e.i. max appointments a day == 1), there is no popup shown (as prommised). Im not sure how it detects how a booking is a duplicate (presumably by e-mail), but the fields-values pc/network and browser-session I used were all the same. Yet nothing was blocked (there wasn't even a warning). Maybe I forgat a configuration option, but Im not sure, Regards,

2 Answers

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Nikola Loncar Staff answered 6 years ago

Hi, you should not see any message instead you wouldn't be able to select already taken slot. Can you please tell me where did you put that limit Max appointments? There is option that is blocking users from making more then one appointment during 24h.
Best regards, Nikola

j.c._de_vlaming Staff replied 6 years ago

I set the limit to 1, but still I am able to select a new slot. But maybe I misunderstand something. Does that limit mean you can select at most that number of slots simultaneously? Or does it mean one booker/e-mail adress can make at most 1 appointment per day?

If its the first, than it works as expected, but if its the later (which is what I would suspect based on the explanation connected with the field) than something isnt working correctly.

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Nikola Loncar Staff answered 6 years ago

Hi, it's working like in case 2 in your example. You can select time slot and try to make an appointment but then you should receive message that you hit the limit for that day. But one more thing, if you are logged in on your site then this day limit will be ignored.
Best regards, Nikola

j.c._de_vlaming Staff replied 6 years ago

For testing purposes, nice touch! But that also explains why 😀 thanks for the reaction.