Not email sent to customers after booking

Support › Not email sent to customers after booking

Trini asked 6 years ago

Hi, I can get booking confirmation as a administrator, but not as customer. Is it any solution? Vía SMTP how can i do it? Tjanks

1 Answers

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Nikola Loncar Staff answered 6 years ago

Hi Trini do you have form field called email inside Custom Form Fields? Best regards, Nikola

william_brown Staff replied 6 years ago

Hi,
I have the same problem, calendar is using api call and appointment shows in Calendar but customer does not receive an email. The Custom form Field has email, PayPal Transaction ID, Name, Phone and Description. Admin is receiving email but customer is not receiving email.

william_brown Staff replied 6 years ago

Hi again, after a few hours of experimenting:
Under Easy Appointments->customize If the “confirmed” tab is blank, no email is sent. However if the Admin tab is blank, there is a default format with colors that looks nice.
Trying to obtain the same nice looking result in the “confirmed’ tab by leaving it blank has a different effect than in the Admin tab.

Nikola Loncar Staff replied 6 years ago

Admin tab have default value if it is blank but Confirmed not. Please put some content there because it will be ignored if empty.

Best regards,
Nikola