Appntmnts not appearing, no mails being sent

Support › Appntmnts not appearing, no mails being sent

Ina Raykova asked 7 years ago

Hello! I installed, translated and styled the calendar with CSS. It was working fine before this. It was booking the appointments in the back-end area. After styling and translating it, appointments aren't showing up in the back-end area and the client does not receive a confirmation email. However, the date is booked and no longer available in the front-end calendar. How can I fix this? Any help is much appreciated! Loving the plugin very much so far and I'm really hoping to resolve this so I can use it. Best Regards, Ina

6 Answers

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Nikola Loncar Staff answered 7 years ago

Hi Ina, can you tell me do you still have custom field name called email. You need to have that field for emails to be send. Regarding block time can you please try with English version just to see if it's going to work? Best reagrds, Nikola

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Ina Raykova Staff answered 7 years ago

Hi, Nikola!Thank you very much for your quick reply!Turns out that I was just being stupid about the appointments not sowing up. I wasn\'t selecting it to show all appointments for the month and that\'s why they weren\'t displaying.Email issue still persists even though I have a custom \'Email\' field with that exact name. I tried deleting it and creating it again because I read it helped someone with the same issue but still no emails are being sent.Finally, now I\'m having a bigger issue. I just found out that the plugin is causing a modal popup on the page to crash. You can check it out for yourself here: http://www.rootingrobin.com/prodaljavate-li-da-gubite-bitkata-za-po-dobro-tyalo/. If you click the orange full-width button just below the slider, the modal pops up and then crashes. If I deactivate \'Easy Appointments\' the problem goes away. Still loving the plugin and want to give it a great review but I\'m going to need your help on this because otherwise I can\'t use it. Thanks again for your time and patience! Best of wishes, Ina

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Nikola Loncar Staff answered 7 years ago

Hi Ina, problem on your site is not the Plugin or Theme but loading of same JS file twice. So Plugin have same thing that is having you theme. So by clicking on that popup button you are opening the dialog and closing it at same time. Quick fix is to turn off within EasyAppointments. Go to wp-content/plugins/easy-appointments/components/bootstrap/js/bootstrap.js and on line 1224 change this:

$(document).on('click.bs.modal.data-api', '[data-toggle="modal"]', function (e) {

into

$(document).on('click.bs.modal.data-api', function (e) {

That is just a quick fix, better solution will be to change activation of dialog. In this solution you will have to apply same change after every plugin update. Best regards, Nikola

Ina Raykova Staff replied 7 years ago

Hi again! Trying to use Easy Appointments for the second time. I’m having the same issue with popups not opening. Tried this fix here which worked the last time but it doesn’t seem to be doing the job now. Any ideas on why that might be?
Your help is much appreciated!

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Ina Raykova Staff answered 7 years ago

Great, Nikola! Thank you so much! A very clear answer and it fixed the issue right away. However, now the page immediately jumps down to the Easy Appointments part which is all the way at the bottom of the page. Do you have any ideas? Hoping this is the last question. Best Wishes, Ina

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Ina Raykova Staff answered 7 years ago

Nevermind, I was just being stupid again. I just needed to refresh the page without the anchor at the end of the link. Thanks again for your help! Email issue is still ongoing but it's not a vital feature for me at this point, so I'm going over to give the plugin a 5-star review. All the best, Ina

Ina Raykova Staff replied 7 years ago

Sorry for disturbing you again but it turns out the issue still persists. I don’t know why it wasn’t showing up two days ago but today it’s jumping again on different browsers and devices.
I don’t know what caused it but it appeared after I applied the fix for the modal closing that you gave me. When I turn off the plugin the issue disappears and the page doesn’t jump anymore.
Any help would be much appreciated and if it’s possible to do so soon because the campaign page has little time left.
Best of wishes,
Ina

Nikola Loncar Staff replied 7 years ago

Hi Ina I will take a look, maybe some other code on site with plugin is creating that issue.

Ina Raykova Staff replied 7 years ago

Thank you very much, Nikola! Waiting for you to get back to me on this.
Have a nice day,
Ina

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Nikola Loncar Staff answered 7 years ago

Hi Ina, one question did you set scroll off within short code? Best regards, Nikola