A problem with confirmation emails

Support › A problem with confirmation emails

Luis asked 1 year ago

Hello, we have a problem related to sending confirmation emails. Once the user requests an appointment, they do not receive the confirmation email. We have all the options activated for confirmation emails to be sent. We've gone over it several times and it still doesn't work. How can we make it work?

2 Answers

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Nikola Loncar Staff answered 1 year ago

Hi Luis, can you please check if you can get any email from your site? Also please check Admin part Tools page under EA section for email log records? Best regards, Nikola

Andres Morales Staff replied 1 year ago

Hello, the same thing happens to me, the initial email from the client does arrive when they request the appointment but from the administrator when the appointment is confirmed the email does not arrive to the client and the error appears in the log, using the email sending tool Test works, the error is when the email is generated from the admin. I hope you can help me, thank you!

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Nikola Loncar Staff answered 1 year ago

Hi, can you please tell me what is the content of that error log?
Best regards, Nikola