cancel afterwards: confusion

Support › cancel afterwards: confusion
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oldnerd Staff asked 4 years ago
For administrative reasons we asked our workers to cancel an appointment if the member does not show up. When they do that they get to see a page "WordPress > error" for a few seconds showing something like "the appointment cannot be cancelled". But when I look in the overview, it has in fact been cancelled.
3 Answers
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Nikola Loncar Staff answered 4 years ago
Can you please check again looks like that appointment was already canceled. Page title will be fixed asap :) Best regards, Nikola
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oldnerd Staff answered 4 years ago
I checked again. It is 100% reproducible. An appointment with status confirmed is cancelled by the worker after the the date/time has passed, by clicking the link in the confirmation email. He gets a temporary page with "Appointment can't be cancelled". But after this the appointment gets the status: cancelled and both the worker and the customer get an email with the new status.
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Nikola Loncar Staff answered 4 years ago
Hi, yes that is the case. Message is there because time is in the past. It will be fixed Best regards, Nikola