Cancelation Problems – Connect

Support › Cancelation Problems – Connect
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RI Staff asked 4 years ago
I am having several issues with appointment cancellations ....  Appointments will not cancel when deleted from GCAL. (option is selected correctly in backend) Appointments deleted manually within EA backend do not trigger email notifications or text notifications. The only way I can cancel appointments with no problems is using the cancel appointment link that is generated via the shortcode Please help! Thank you!
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Nikola Loncar Staff answered 4 years ago
Hi Mike, you can't delete appointment in EA and have notifications instead cancel those. Regarding GCal sync back of deleted appointments you need to check mappings inside advance sync options. Best regards, Nikola
Mike Staff replied 4 years ago

Hi Nikola

All of the settings appear to be properly configured. There appears to be some communication error when the event is deleted from GCAL. The cancellation is not being triggered in EA. I did recently find something very interesting … if I create an event on GCAL the event is properly synced back to EA … THEN the deleted appointments are cancelled in EA as well. Those cancelled appointments then trigger email notifications but not the text notifications.

I can provide access to the site and GCAL if you would like to investigate.