Confirmation mail sent to worker a second time
bertrand_mouthuy Staff asked 6 years ago
When an appointment is made my worker receive a mail to confirm or cancel the appointment.
However when my worker confirm this he receive the same mail a second time, why ?
Is there a workaround to avoid that ?
1 Answers
Nikola Loncar Staff answered 6 years ago
Hi,
is that the admin mail or customers mail? There is special template for admin notification (EA Settings > Customize)
Best regards,
Nikola
bertrand_mouthuyit is the admin mail, here is my template :
A new reservation for #location_name#
by #name# (#phone#) on the #date# at #start#.
Do you confirm this appointment ?
#link_confirm#
Or do you cancel ?
#link_cancel#”
When my customer click on the confirm link, the appointment is confirmed has intended but the exact same mail is sent a second time.
Nikola LoncarBut status has changed so that is the reason why there are two emails. Mail is send for each change.
Best regards,
Nikola
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