Customer not received text message

Support › Customer not received text message

WebDevGuy Staff asked 4 years ago

Hello. I have configured Twilio settings per your instructions. A worker receives a SMS text message, but the customer does not receive the text message. What other settings should I check? Thank you

2 Answers

0 Vote Up Vote Down

Nikola Loncar Staff answered 4 years ago

Hi, did you select field that will be used for sending SMS to that number. Also there is a option to set country code prefix if you are using regular input field for that number. Best regards, Nikola

0 Vote Up Vote Down

WebDevGuy Staff answered 4 years ago

Yes. For the Phone field, I selected PHONE as the field that will be used as phone number for sending SMS to. Customer number . For the option to set country code prefix (if you are using regular input field for that number), I added a \'1\' and a \'+1\' and neither option worked.