Don't understand status

Support › Don't understand status

enzo_billis Staff asked 6 years ago

Hello, I bought this plugin today and i don't uderstand status. They are not explained is Docs so i ask here. When a customer create a book, the book is processing. Who have to "confirm" this book ? Customer or worker ? And what is the status "accepted" so ? Because i see book in my google calndar when they are "confirmed" but when i move them to "accepted" they disapear.... Please i need help.

5 Answers

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Nikola Loncar Staff answered 6 years ago

Hi Enzo, it's up to you. If you don't want pending status you can set that to be confirmed when customer book appointment. I am not sure about accepted status. There is pending, confirmed, canceled and reserved. Best regards, Nikola

enzo_billis Staff replied 6 years ago

Ok, i want a pending status because i want my worked confirm or not the book.
But when a book become accepted ?

Because slots are taken only when the book is accepted & a book appear in my google calendar only when it is confirmed (and disappear when accepted). So i don’t understand ….

enzo_billis Staff replied 6 years ago

To resume my issue. This is the worker workflow about books :

– Customer create a book -> book is pending (Not in GCalendar, slot still free)
– Worker check & confirm the book -> book is confirmed (Appear in GCalendar, slot still free)
– Worker change status to accepted (I don’t why my worker would do that… that’s my question) -> book is accepted (Disappear in GCalendar, slot is taken)

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enzo_billis Staff answered 6 years ago

Hi, Can you reply to me please ? I need to deliver the website and your plugin still the last feature.... Thank\'s

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Nikola Loncar Staff answered 6 years ago

Hi Enzo, can you please try using it with English translation. Looks like some things are translated wrong in your case. Scenario is like this:

Pending : Slot is taken but not yet inside GCal Confirmed: Slot is also in GCal Canceled: Slot is free in EA and GCal

Best regards, Nikola

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enzo_billis Staff answered 6 years ago

Hi, I don't use translation, this is my english... sorry about that. Thank's for your answer. In my case pending slot still free... Why ? What is accepted status ? Thank's Enzo

Nikola Loncar Staff replied 6 years ago

Do you have marked option called multiple work inside EA Settings > Customize page? Best way of having overview of booking is to go to reports overview page. There you will see empty slots per day.

Best regards,
Nikola

enzo_billis Staff replied 6 years ago

No, this option is not marked…
In report calendar is empty (i have 12 confirmed appointment)
Settings : https://i.imgur.com/XFqD2Ac.png
Report : https://i.imgur.com/Ubq5coR.png (Should display my appointments)

enzo_billis Staff replied 6 years ago

Some of my appointments : https://i.imgur.com/6tiIxx0.png

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Nikola Loncar Staff answered 6 years ago

Hi Enzo, can you please select those settings inside report time table overview. On that Report screenshot there is no slots. :( Best regards, Nikola

enzo_billis Staff replied 6 years ago

Hi,
Yeah i know report is empty… that’s an issue .?