Duplicate bookings

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CraigMcKee Staff asked 4 years ago

On occasion, I have the same appointment twice in the same slot - see screen shot. Is this a sync back issue with Google Calendar?!

2 Answers

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Nikola Loncar Staff answered 4 years ago

Hi, events synced back from Google don't have validation in term off checking if there are free slot for that time period. Is that the same event that you have? Best regards, Nikola

CraigMcKee Staff replied 4 years ago

Yes, it’s the same appointment. Easy Appointments it set to record name, email and phone number. You can see the second booking does not have this information though but this has not been added manually.

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CraigMcKee Staff answered 4 years ago

Any closer to a solution for this?

Nikola Loncar Staff replied 4 years ago

Hi Craig, can you please tell me are those bookings only duplicated once?

Best regards,
Nikola

CraigMcKee Staff replied 4 years ago

Yes, only once as the image shows.