Email Confirmation Unable to Send To Customer

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dreamzboy Staff asked 3 weeks ago

I received a confirmation email as an administrator regarding the booking, but I did not receive a booking confirmation as a customer.  I used the Email test tool provided with the plugin, but there were no logs.  I checked the spam folder in Gmail; still nothing.
My web hosting site currently hosts a few websites.  If I use the email address as a customer from any of the website's emails, it works.  If I try to use a Gmail account, it fails.  No emails were sent.  Any idea what's happening?

1 Answers
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dreamzboy Staff answered 3 weeks ago
Here's what I've done to fix the issues:
  • Use SMTP Mail Plug-in instead of relying on the Native wp_mail ()
  • Make sure to add an email template in the mail notification tab, Pending, Reservation, Canceled, or Confirmed
  • Make sure to add a custom email template or load the default template in the Administration in their respective notification tabs
I had the older 3.xx version and it wasn't intuitive and I'd forgotten to set it up in the Administrator tab.