Email sending problem only for reminders (works fine for new appointments)

Support › Email sending problem only for reminders (works fine for new appointments)
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miert56 Staff asked 3 years ago
Dear Nikola, I have a problem with the email reminders. The email are not delivered: "No recipient forward path has been supplied" Interestingly, the emails sent for new appointments are delivered fine. What might be the problem? Best, Norbert
2 Answers
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Nikola Loncar Staff answered 3 years ago
Hi, do you use SMTP plugin for sending emails? Best regards, Nikola
miert56 Staff replied 3 years ago

Yes, PostSMTP. It is well configured. Th2e “normal” emails are sent perfectly, only the reminders are not with the following error: “No recipient forward path has been supplied”

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Nikola Loncar Staff answered 3 years ago
Hi, that email is triggered via Cron job and maybe that PostSMTP is not ready in that case to be called. I will check if there are similar cases on their support page. Best regards, Nikola
miert56 Staff replied 3 years ago

dear Nikola,
hope this help:
PostSMTP log:

Header of the email received by PostSMTP
“From: Kovács Norbert dr időpontfoglalás
Date: 2021-05-24 18:07:01
Subject: Emlékeztető – Prof. Dr. Kovács Norbert magánrendelése: #date# #start#
Delivery-URI: smtp:tls:oauth2://smtp.gmail.com:587”

The body of the reminder email is OK.
The problem is the subject line (Date and Start variables are not resolved) and the recipient seems to be wrong.