google-calendar-stopped-syncing

Support › google-calendar-stopped-syncing

tristan_van_der_hoeven Staff asked 4 years ago

Hi, The online client facing application no longer blocks out meetings in my calendar. It will show me as available, when actually I am not available. Please help me solve this, since this has become quite an issue business-wise. Tristan

9 Answers

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Nikola Loncar Staff answered 4 years ago

Hi Tristan, can you please check if the token is still active? Do you get EA appointments to Google Calendar? Do you get any warning message inside EA Extension settings? Best regards, Nikola

tristan_van_der_hoeven Staff replied 4 years ago

Hi Nikola,

The token is still active.
New appointments made in EA are added to my calendar.
I see no warnings in the Extension settings.
Checking in the sync log file, I see a lot less appointments are being synced since last week than before.

So the behavior is as follows:
New appointments made in EA are added to my calendar.
My website with the EA calendar short code integrated will correctly show any appointments made in EA as an unavailable time slot.

Problem: Any other appointment in my calendar made recently outside of EA is ignored and shown as an available time slot.

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tristan_van_der_hoeven Staff answered 4 years ago

Hi Nicola, I really need support here. My appointments are all going wrong now in my calendar. I now noticed customers are double booking - even booking slots booked by other people using the easy appointments frontend. I like your app, but I really need better support here. Tristan

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Nikola Loncar Staff answered 4 years ago

Hi Tristan, can you please create a temp admin access for me (email: nikolanbg[at]gmail[dot]com) to check the EA Extension settings? Looks like something is missing there since those appointments that are from Google Calendar are ignored. Best regards, Nikola

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tristan_van_der_hoeven Staff answered 4 years ago

Hi Nikola, Yes, done.

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Nikola Loncar Staff answered 4 years ago

Hi Tristan, thanks for access. Can you please alter next thing. Inside EA Google settings there is option called advance sync options. Can you please create mapping that will have selected values for Service, Location and Worker. So not to be Any because it will try to match default service and location but those two are not also selected. So please remove old and add new mapping. Best regards, Nikola

Nikola Loncar Staff replied 4 years ago

Reason why sync back didn’t work is because EA was not able to find where to put those new events from GCal. 🙂

Best regards,
Nikola

tristan_van_der_hoeven Staff replied 4 years ago

Hi Nikola,

Okay. What does that mean? Do I need to change something in the settings?
Was that a bug?

tristan_van_der_hoeven Staff replied 4 years ago

And is it fixed now?

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Nikola Loncar Staff answered 4 years ago

Hi Tristan, please check now appointments they should be synced. But there is also one thing that should be implemented. I suggest that you connect your WP with system scheduler on your hosting. Here is link to documentation https://easy-appointments.com/documentation/connect-system-scheduler-cron/ if you want I can help you with that. Best regards, Nikola

tristan_van_der_hoeven Staff replied 4 years ago

Hi Nikola,

The sync is working again.
I have added a number of identical cron jobs running every 10 minutes since I’m only to set hourly intervals. This should do the same.

Thanks for your support,
Tristan

Nikola Loncar Staff replied 4 years ago

You’re welcome 🙂

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peter_mitala Staff answered 4 years ago

Dear support, i need help with the same problem, i can see that there are appointments inside the appointments section of the EA however there is no sync on google calender need urgent help

Nikola Loncar Staff replied 4 years ago

Hi Peter, I have send you the email.

Best regards,
Nikola

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tristan_van_der_hoeven Staff answered 4 years ago

Hi Nikola, The old problem is back again. My Google calendar shows appointments; easy appointments will show these slots as free on my website. Could you please help me with this? Tristan

tristan_van_der_hoeven Staff replied 4 years ago

@nikola?

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Nikola Loncar Staff answered 4 years ago

Hi Tristan, sync is not working for all events or some are synced and some are not? I will have to check the settings? Can you please create a temp account for me? Best regards, Nikola

tristan_van_der_hoeven Staff replied 4 years ago

Hi Nikola,

It looks like sync isn’t working for all events. I also noticed an appointment was created and confirmed by email, but not added to my calendar.

I will create a temp account for you.

tristan_van_der_hoeven Staff replied 4 years ago

Please let me know when you’ve taken a look