How can I cancel unreserved red fields?

Support › How can I cancel unreserved red fields?
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Luigi asked 4 years ago 
Hi, how can I cancel the red fields that are not bookable but that in reality there is no one who has booked? I want to allow users to use those slots.
I attach screenshots
https://drive.google.com/file/d/1143tdIl738dCHGfqRGGQrVuYsp4rhYOy/view?usp=sharing

Thank you
4 Answers
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Nikola Loncar Staff answered 4 years ago
Hi Luigi, you need to alter connections in order to do that. Best regards, Nikola
Luigi Staff replied 4 years ago

Thanks Nikola,
where can I find the documentation to do what he told me?

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Nikola Loncar Staff answered 4 years ago
Hi Luigi, those don't have to be booked slots. Take a look at this example if you create one connection that is set to working and have one slot on it. Then if you create a same connection that is set to not working and have number of slots 4 then it will be shown as on that image with -3 available slots. In order to have it 0 you need to have same amount of working and not working connections there. :) Best regards, Nikola
Luigi Staff replied 4 years ago

Hi Nikola,
thank you for your answer.
I have set only one connection for slots. The slots are set for each time slot from Monday to Saturday. Look here:
https://drive.google.com/file/d/1wOtdhiw2zArFpQwWmF777eGhLewuc_R9/view?usp=sharing

Let’s take 03/18/2021 as an example:
https://drive.google.com/file/d/1fBS9sO_yFIeEukyU6fPPjsZ4LvAiOLrn/view?usp=sharing

I don’t have free slots.
https://drive.google.com/file/d/1ieRZ4_mWIMHYTnFydc_Tr6lIr-PZmglg/view?usp=sharing

But if I go to the backend there is only one reservation:
https://drive.google.com/file/d/1gOuDb71QRTKaMlgNzyAh_HvMVpzxEcRZ/view?usp=sharing

Could it be a bug? I think users select the day and time but don’t complete the form and the date always stays busy.

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Nikola Loncar Staff answered 4 years ago
Hi Luigi, can you please tell me do you have any other service for that worker on 18? I see that you have filtered out only that service in appointments page? Best regards, Nikola
Luigi Staff replied 4 years ago

Hi Nikola,
I have only one service:
https://drive.google.com/file/d/19iDK-Ad6STVo3wUE0SEGgbvExOGtzCRW/view?usp=sharing

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Nikola Loncar Staff answered 4 years ago
Hi Luigi Thanks for screenshot for that service. That makes perfect sense. You have added block before 720 minutes. So if you book slot at 13h then all slots will be blocked within 7h range before current reservation. :) Best regards,
Nikola
Luigi Staff replied 4 years ago

Thanks! Now I understand the meaning of that value. I thought the voice was asking me to set how early I could book the slot.
I need to prevent users from booking an appointment at the last moment. I want them to think about it at least a day before.

Luigi Staff replied 4 years ago

I forgot. I set 0 as the value and now the slots are free.

Nikola Loncar Staff replied 4 years ago

You have inside ea settings value called block time there you need to set 720 minutes instead of doing that on service

Best regards,
Nikola