Issue authenticating

Support › Issue authenticating

raquel_noemi_concha_guevara Staff asked 5 years ago

Hi I've been trying to install the extension but when I try to authorize my Google account I get this message Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security. Can you please help me. Regards

2 Answers

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Nikola Loncar Staff answered 5 years ago

Hi Raquel, can you please send me the screen shoot when dialog opens to nikolanbg[at]gmail[dot]com . Best regards, Nikola

raquel_noemi_concha_guevara Staff replied 5 years ago

Hi Nikola,

thanks for answering, I was finally able to authorize my Google account, but now I have a new problem. the plugin does not synchronize the calendar.

raquel_noemi_concha_guevara Staff replied 5 years ago

I can make reservations and they are set in Google Calendar but the plugin does not get the information from the reservations made, I get this from the log.

[2020-02-19 19:55:02.464152] [info] Sync event within next 0
[2020-02-19 19:55:03.237001] [info] Fetched from Google Calendar 33 events
[2020-02-19 19:55:03.259630] [info] Synced events : 0
[2020-02-19 19:55:03.259722] [info] Total sync events : 0
[2020-02-19 19:55:03.262341] [info] There are no new appointments needed to be send to Google Calendar
[2020-02-19 19:55:03.262403] [info] Sync Done
[2020-02-19 20:00:07.562591] [info] Sync started
[2020-02-19 20:00:07.562761] [debug] Calendars for sync

raquel_noemi_concha_guevara Staff replied 5 years ago

It doesn’t even get the appointments saved in the plugin section

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Nikola Loncar Staff answered 5 years ago

Hi Raquel, thanks for the log. It was able to find 33 events inside Google Calendar but there was no Mapping so it didn't know where to put them. Can you please open Google settings in Extension and at the bottom of the page there is advance sync options. Add mappings there but try to avoid to put "any" value. Best regards, Nikola

raquel_noemi_concha_guevara Staff replied 5 years ago

Thanks Nikola, now it’s working but I have a new issue, EA is not getting all the appointments registered in Google Caledars, it’s strange, it just gets some of them but not all.
Why is that?