mail notifications stopped working

Support › mail notifications stopped working

Lester Hsieh asked 7 years ago

For some reason, email notifications stopped working over the last two days. As far as I can tell, no settings or parameters were changed. I did update the plug-in. Is there something that needs to be reset after the plug-in update?

1 Answers

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Nikola Loncar Staff answered 7 years ago

Hi, that shouldn't be the case. Update didn't change email function. Can you please check if you can get any email from your hosting? There is test buttons on EasyAppointments > Settings > Tools page. Best regards, Nikola

lesterhsieh Staff replied 7 years ago

The test email worked. The notifications seem to be inconsistent. When I make a test appointment on the web site myself, I get an email notification, but the last two last appointments made by others did not generate an email notification. Luckily, they showed up on the Easy Appointments> Appointments page, so I did not miss them, but I received no email notifications for them.

Also, I never get the emails that are supposed to go to the administrator. I only get the emails that go to the “worker” for which I use a second email address.

Nikola Loncar Staff replied 7 years ago

Can you please tell have you altered the Admin email template. Sometimes it can be blocked by email servers just because it is looking as spam.

Best regards,
Nikola