No Sync back from Google Calendar

Support › No Sync back from Google Calendar

rainer Staff asked 3 years ago

Hi!

I configured the connect plugin successfully and linked my Google Calendar to it. The appointments entered in Easy Appointments are synced to the Google Calendar, but the other way it doesn't work. So if I create an appointment in Google Calendar, there is no new appointment entered in easy appointments (is this even possible?) and also the slot is not blocked (just this would also ok for me). What else can I try?

Yes, the connection / account linking is ok
Yes, the cron job is executed reliably
Yes, I configured the Advanced Calendars sync to just map one calendar to one location/service/worker combination
No, I sadly can't provide logs, as when I click "Download sync log file" it doesn't work ("Check your internet connection" even though I def. have internet connection)

13 Answers

0 Vote Up Vote Down

Nikola Loncar Staff answered 3 years ago

Hi Rainer, can you please paste here how advance sync option mapping looks like?

Best regards,
Nikola

rainer Staff replied 3 years ago

Any ideas?

1 Vote Up Vote Down

rainer Staff answered 3 years ago

Sure:

1 Vote Up Vote Down

Fermonte Staff answered 3 years ago

I got the same problem...

Nikola Loncar Staff replied 3 years ago

Please update to the latest version version of extension plugin.

Best regards,
Nikola

0 Vote Up Vote Down

Nikola Loncar Staff answered 3 years ago

Hi rainer, settings looks good. Do you have any warning message at top of that settings page? Best regards, Nikola

0 Vote Up Vote Down

Nikola Loncar Staff answered 3 years ago

Please update to the latest version of Extension plugin. Best regards, Nikola

0 Vote Up Vote Down

rainer Staff answered 3 years ago

Hi Nikola, thanks for looking into it, but version 1.2.0 didn't seem to fix the issue on my end.
I don't have any warning message at the top of that settings page, I re-authorized the token and also manually executed the cron task after adding an appointment to my synced Google Calendar. I still don't see that timeslot blocked in EA.

1 Vote Up Vote Down

Fermonte Staff answered 3 years ago

Hi, I can confirm that. The update didn´t change anything. I also have no warning messages at the top of the settings page.

0 Vote Up Vote Down

Nikola Loncar Staff answered 3 years ago

Hi, can you please check error log file on your hosting to check if there are any errors related to EasyAppointments? Best regards, Nikola

rainer Staff replied 3 years ago

please see below 🙂

0 Vote Up Vote Down

rainer Staff answered 3 years ago

This is the last cron log from /wp-content/plugins/easy-appointments-connect/src/logs/google-sync.log.php:

[2024-03-12 7:52:07.803973] [info] Sync started
[2024-03-12 7:52:07.804056] [debug] Calendars for sync
    [email protected]: array(
        'location' => '1',
        'service' => '4',
        'worker' => '1',
    )
    [email protected]: array(
        'location' => '1',
        'service' => '3',
        'worker' => '1',
    )
    [email protected]: array(
        'location' => '1',
        'service' => '2',
        'worker' => '1',
    )
    [email protected]: array(
        'location' => '1',
        'service' => '1',
        'worker' => '1',
    )
    [email protected]: array(
        'location' => '1',
        'service' => '5',
        'worker' => '1',
    )
[2024-03-12 7:52:07.804186] [info] Syncing events for Calendar: [email protected]
[2024-03-12 7:52:07.804234] [info] Sync event within next 0
[2024-03-12 7:52:07.982621] [info] Fetched from Google Calendar 0 events
[2024-03-12 7:52:07.984985] [info] Synced events : 0
[2024-03-12 7:52:07.985033] [info] Syncing events for Calendar: [email protected]
[2024-03-12 7:52:07.985089] [info] Sync event within next 0
[2024-03-12 7:52:08.147854] [info] Fetched from Google Calendar 12 events
[2024-03-12 7:52:08.160938] [info] Synced events : 12
[2024-03-12 7:52:08.161003] [info] Syncing events for Calendar: [email protected]
[2024-03-12 7:52:08.161060] [info] Sync event within next 0
[2024-03-12 7:52:08.379863] [info] Fetched from Google Calendar 4 events
[2024-03-12 7:52:08.383785] [info] Synced events : 4
[2024-03-12 7:52:08.383829] [info] Syncing events for Calendar: [email protected]
[2024-03-12 7:52:08.383883] [info] Sync event within next 0
[2024-03-12 7:52:08.558787] [info] Fetched from Google Calendar 2 events
[2024-03-12 7:52:08.561243] [info] Synced events : 2
[2024-03-12 7:52:08.561285] [info] Syncing events for Calendar: [email protected]
[2024-03-12 7:52:08.561326] [info] Sync event within next 0
[2024-03-12 7:52:08.749929] [info] Fetched from Google Calendar 1 events
[2024-03-12 7:52:08.751492] [info] Synced events : 1
[2024-03-12 7:52:08.751535] [info] Total sync events : 19
[2024-03-12 7:52:08.752281] [info] There are no new appointments needed to be send to Google Calendar
[2024-03-12 7:52:08.752315] [info] Sync Done

Looks fine as there are no errors popping up. Still, the appointments either aren't synced back to EA or not blocking the timeslot. If you need further information or want to do a call for live debugging, let me know.