“Not enough time please choose an earlier slot”

SupportCategory: Questions“Not enough time please choose an earlier slot”
margrietvanschooten Staff asked 1 month ago
For example, a booking starting at 14:30 should easily fit within the working hours: 14:30 + 90 minutes = 16:00 However, Easy Appointments rejects this booking. I tested changing the connection end time to a later time. Interestingly, the point at which the 90-minute service is rejected also moves later. It appears that Easy Appointments is reserving or validating approximately an additional 90 minutesbefore the connection end time. The problem specifically occurs with my 90-minute service. My 60-minute service does not show the same behaviour. I have also tested the buffer/block settings and checked for existing appointments. The issue still occurs on an empty day. Could you please confirm whether this is a known issue in version 3.12.28, or if there is another setting that could cause Easy Appointments to calculate the required time twice? I can provide screenshots of the service settings, connection settings and booking form if needed. Kind regards,
Margriet
De Rusthoek Dronten  
1 Answers
Easy Appointment Staff answered 2 weeks ago
Hi Sorry for the inconvenience caused to you, If you are still facing any issues, please share via https://easy-appointments.com/contact-us/ , we will guide you accordingly. Thanks.