Paypal payment processed but no appointment booked

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cole_enabnit Staff asked 6 months ago

Sometimes, potential clients book an appointment and a Paypal payment is processed but no appointment comes through the EA system and, as a result, nothing is added to our calendar. We do get a confirmation email for the payment from Paypal. I've noticed this only happens when potential clients book on their own and the "transaction type" in Paypal is "Mobile Payment."

2 Answers

0 Vote Up Vote Down

Easy Appointment Staff answered 6 months ago

Hi, We are checking on it and will get back to you on it. Please give us some time. Thanks.

cole_enabnit Staff replied 6 months ago

Thank you for the reply. Any progress?

Easy Appointment Staff replied 6 months ago

Hi,
Sorry for the delay,
Please raise a ticket via team@magazine3.in or https://easy-appointments.com/contact-us, we will help you out from there.

Easy Appointment Staff replied 6 months ago

Waiting for your response 🙂

cole_enabnit Staff replied 5 months ago

I submitted a ticket, hoping to get this resolved.

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cole_enabnit Staff answered 3 weeks ago

I have been in contact with the team at magazine3 for a while now and they have not been helpful. Should I try creating a webhook within Paypal? If so, do you know what it should look like?