I've been trying to deploy the "reminder texts" functionality and have not been able to get it to work.  Confirmation and cancellation texts work fine, but no reminder texts get sent.  I've been trying to figure this out for a couple of days now.  I thought it was a cron issue, but I've tried wp-cron in WordPress, disabling wp-cron and using the website cron to run wp-cron, enabling wp-cron while also using the website cron.  I've tried 2 hr reminder, 4 hr reminder, 5 hr reminder, 6 hr reminder.  Nothing happens.  I've tried using the php method to run it in cron and the wget method.  I've tried 15 minute intervals and 20 minute intervals (our provider does not allow less than 15 minute intervals).  This is frustrating as it was a key feature we wanted, and now we might need a refund. We are on Easy Appointments 2.4.3 with Easy Appointments Connect 0.10.5 on HostGator running WordPress 5.2.1 and PHP 7.1.  Using WP Crontrol, I can see the eac_twilio_sync() queued up in wp-cron and can even run it maually, but still no reminder texts. HostGator's shared platform does not allow us to change the server timezone of Central time (Chicago) but our WordPress is configured to offset to Eastern time (New York) but I see in wp_ea_twilio_reminder that you might be doing everything in Universal time anyway.  HostGator also does not allow us to update the default version of PHP running on the server (5.4) but allows us to set a different version to run on specific directories (7.1).  There are no errors in Twilio, and all the "reminder" entries in wp_ea_twilio_reminder are still null, so I think twilio_sync is getting no results from get_app_ids(). Any ideas on what to do or  try?