Twilio – not sending SMS

Support › Twilio – not sending SMS
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Jonny asked 3 years ago
Hi I've been trying to get Twilio to send SMS messages but so far its not working. I followed the instructions here: https://easy-appointments.com/documentation/twilio-sms-setup-tutorial-for-extension-plugin/ Please can you assist me in resolving this.
1 Answers
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Nikola Loncar Staff answered 3 years ago
Hi Jonny, can you please tell me do you use trail twilio account? In that case you need to register reception number for testing purposes. Also make sure that you select custom field that holds phone number of customer. Best regards, Nikola
jonnyhough Staff replied 3 years ago

Hi Nikola,

Thanks for getting back to me – i have the full version of Twilio – which i paid for.

Regarding the second part of your note “Also make sure that you select custom field that holds phone number of customer.”

Can you let me know where this is? Is that in the plug-in or in Twilio? Can you give me a bit more detail please.

Thanks