Version 3.12.18 Critical Error on website

Support › Category: Questions › Version 3.12.18 Critical Error on website
gustaf_pretorius Staff asked 10 months ago

Hi there,

May 2026 smile on you!

Is there a way to download an roll back to a previous working version?
Everything worekd fine until I updated from 3.12.17 to 3.12.18.

Current Wordpress version: 6.9

Last checked on 8 January 2026 at 12:40 pm SAST.

Error Details
=============
An error of type E_ERROR was caused in line 453 of the file /usr/www/users/psydev/wp-content/plugins/easy-appointments-connect/main.php. Error message: Uncaught Error: Call to a member function get_container() on null in /usr/www/users/psydev/wp-content/plugins/easy-appointments-connect/main.php:453
Stack trace:
#0 /usr/www/users/psydev/wp-includes/class-wp-hook.php(341): EasyAppointmentsConnect->connect_settings_page('')
#1 /usr/www/users/psydev/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters('', Array)
#2 /usr/www/users/psydev/wp-includes/plugin.php(522): WP_Hook->do_action(Array)
#3 /usr/www/users/psydev/wp-admin/admin.php(264): do_action('appointments_pa...')
#4 {main}
thrown

Easy Appointment Staff replied 10 months ago

Hi,

We have pushed another update, please check and update it to recent version, it will work.

Thanks.

gustaf_pretorius Staff replied 10 months ago

I’ve baught a new licence for the Connect extension. All is working now with 3.12.18

Thanks.

Dali22 Staff replied 10 months ago

You had to buy another licence for 39 $ to have the functionality back even though the license was still valid?

Easy Appointment Staff replied 10 months ago

Hi,
We will help out in every case accordingly. If anyone has paid, no need to buy it again.
Thanks.

Dali22 Staff replied 10 months ago

Right. Excellent support from the team! They sent me a zip file and I was able to install it on WP

gustaf_pretorius Staff replied 10 months ago

I bought the plugin in 2022. All worked well (Connect). I could add appointments that reflected immediately in my Google Calendar until 3.12.18.
I thought I needed a lisence and paid for the plugin again.
I now found that the appointments do not show up in Google Calendar even though I refresh the key manually every week.

davide_tribuzio Staff replied 10 months ago

Hi,
I’m experiencing the same issue after updating to version 3.12.18.
My license was purchased in July 2024. Could you please confirm whether my license is still valid?

1 Answers
Easy Appointment Staff answered 10 months ago
Hi, If you are still facing any issue, please share via https://easy-appointments.com/contact-us/ and we will help you out immediately. Thanks.