Weird Error "www.mysite.com Undifined OK"

Support › Weird Error "www.mysite.com Undifined OK"
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markg Staff asked 3 years ago
I am having trouble finding the cause of this error. Which is that when the form is complete and continue is clicked after a few moments an error stating "www.sunstatehvac.com says... undifined... OK". So unless you know how I can fix the problem, I would like to uninstall, fully delete and reinstall EA and [Connect] using the newest compiled version, where can I download the newest version? Thank you. Mark 
markg Staff replied 2 years ago

Hi Nicola,

I just want to let you know that I finally figured out that a corrupt data base was causing this issue.  Not sure if it will help anyone else but as far as I can tell the only way to correct it is to delete ‘Easy Appointments’, but not Easy Appointments Connect.  Then go into the and make sure that the only _ea_ Tables existing are:

1. _ea_connect_links
2. _ea_error_logs
3. _ea_twilio_reminder

Delete (Drop) all other _ea_ tables.

Then completely reinstall Easy Appointments.

To Correct the F’d up Custom form Fields problem, The meta_fields Database Table needs to be re-incremented. 
It’s real easy to do once you have the info.

In PhpMyAdmin click on the Table ea_meta_fields table.
Click on SQL (above)
Type this statement in:
(Make sure to change the table name to match yours)

Set @autoid :=0;
update xx_ea_meta_fields set id = @autoid := (@autoid+1);
alter table xx_ea_meta_fields Auto_increment =1;

Whallah!  You now have ID’s set to 1, 2, 3 etc.

Nice!

2 Answers
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Nikola Loncar Staff answered 3 years ago

Hi, can you please share link to that form?

Best regards,
Nikola

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markg Staff answered 2 years ago
Hi Nicola, I just want to let you know that I finally figured out that a corrupt data base was causing this issue.  Not sure if it will help anyone else but as far as I can tell the only way to correct it is to delete \'Easy Appointments\', but not Easy Appointments Connect.  Then go into the and make sure that the only _ea_ Tables existing are: 1. _ea_connect_links2. _ea_error_logs3. _ea_twilio_reminder Delete (Drop) all other _ea_ tables. Then completely reinstall Easy Appointments.To Correct the F\'d up Custom form Fields problem, The meta_fields Database Table needs to be re-incremented. It\'s real easy to do once you have the info. In PhpMyAdmin click on the Table ea_meta_fields table.Click on SQL (above)Type this statement in:(Make sure to change the table name to match yours) Set @autoid :=0;update xx_ea_meta_fields set id = @autoid := (@autoid+1);alter table xx_ea_meta_fields Auto_increment =1; Whallah!  You now have ID\'s set to 1, 2, 3 etc. Nice!