BUG: Overlapping timeslots

Support › BUG: Overlapping timeslots

Ruben asked 3 years ago

Probably same issue as https://easy-appointments.com/support/appointment-overlap-ad-emailing-users/

This is a big problem. I set up Easy Appointments for a massage therapist and the times can absolutely NOT overlap.

Settings -> General -> Multiple Work/Shifts is turned OFF.

So on a day there is an appointment from 19:06 - 20:01. But it's still possible to book 18:33-19:28 on a different appointment. So that appointment won't be finished yet when the next appointment starts.

Please tell me this is fixable and not a bug. Else I will be forced to go for a different booking system.

- Ruben

rubenheedev Staff replied 3 years ago

Any ideas?

4 Answers

1 Vote Up Vote Down

Nikola Loncar Staff answered 3 years ago

Hi Ruben, that all depends on free slots. Can you please share the link to page with form? Best regards, Nikola

rubenheedev Staff replied 3 years ago

Thanks for the quick reply!

The link is:

http://salon-justyou.nl/afspraak-maken

rubenheedev Staff replied 3 years ago

The rest is working well and the customer is happy. We’d love to keep using this system.

0 Vote Up Vote Down

Nikola Loncar Staff answered 3 years ago

Hi thanks for the link. Overlapping in that case can happen if you have more than one slot per time. Can you please make that booking and then open Reports [old] page in admin part select that service and see if there are overlapping bookings (marked black in report). Best regards, Nikola

rubenheedev Staff replied 3 years ago

Hey it’s for 2 different services. And also the Reports [OLD] Section is empty? See screenshot below:

https://1drv.ms/u/s!AlXywguOmgH8gaCRQVYhkYbdo61nu_o?e=R1XK8X

– Ruben

rubenheedev Staff replied 3 years ago

I have made a connection for each part of the day (Morning, Afternoon and Evening).

Each connection has number of slots set to 1 and repeats weekly.

Also Is working is set to ‘Yes’.

Can it have something to do with this?

There are ~40 services in total.

See screenshot below for connection details:

https://1drv.ms/u/s!AlXywguOmgH8gaCRQtVhVO_pFB6Q2Ck?e=devBsG

rubenheedev Staff replied 3 years ago

Any ideas?

1 Vote Up Vote Down

rubenheedev Staff answered 3 years ago

Any ideas?

1 Vote Up Vote Down

Nikola Loncar Staff answered 3 years ago

Hi, there should be no problem regarding other services and how many they are other services. Problem could be selection for option called "Busy slots are calculated by same". First option inside EA Settings > General page. Can you please check what is selected there? Should be worker because massage therapist can do only one customer at the time. Best regards, Nikola

rubenheedev Staff replied 3 years ago

Hey Nikola,

Thanks for the reply.

The option is unchecked. See screenshot below:
https://1drv.ms/u/s!AlXywguOmgH8gaC5bkoaCsoiEcIsjCc?e=br0kUW

– Ruben